TOSHIBA BAD LCD SCREEN PROBLEMS.
TOSHIBA LAPTOPS ARE JUNK & SUCK!
CASE STUDY: CSR - Reputation & Relations
I suppose since Toshiba thinks that there are no "LIVES" at stake, that its "cool with me" that their products and LCD screens suck, but it's NOT. See here in the "REAL AMERICA" we love our freedom of speech, matters of public interest, and freedom of press.
According to the Toshiba website they are: Committed to People, Committed to the Future. The Toshiba Group's dedication to CSR is reflected in our corporate slogan "Committed to People, Committed to the Future." CSR is referencing, corporate social responsibility, or also called corporate conscience. "...commitment to creating essential, life-enhancing products and services — through which we have earned both society's trust and our own survival as a company." I have yet to see them live up to ANY of these statements or standards, as you will read below. The thing is that Japanese culture "USED" to be the most honorable culture on the planet. Toyota was the first example how that culture lost its way.
Let's start at the very beginning of this story. This story is actually the second story of my continuous problems with Toshiba. Last year, on 8/15/2010, I purchased a laptop (Toshiba NB305-N410BL with PART NO. PLL3AU-00G00C) for my 5 year old son. I bought the Toshiba online. Barely 2 months later on 10/18/2010 (Repair #TB-0010009), the LCD screen went bad like you see in the photograph below. No big deal right? We got it covered under warranty. The laptop was sent back AT OUR EXPENSE and not even 6 more months later the LCD screen repeated the same problem behavior on 3/15/2011 (Repair #TC-10006765). We sent it back again at our expense. Toshiba could also classify problems differently to try avoid the 3 strike rule.
Less than 6 months later the LCD screen problem happens again a third time on the day the warranty expired. We contacted Jennifer Burnett, who previously was handling the other BBB complaint for the laptop that I owned. She has now had to deal with one customer who has had to deal with 6 BAD Toshiba laptop LCD screens. The last Toshiba Satellite laptop she refused to fix the 3rd time because it was 15 days out of an only 30-day warranty (story below).
We bypassed her and called the 800 number, I received an automated message that the call may be recorded. But them recording any call doesn't allow me to get a copy of it. So I told them I was recording the call. I am not a lawyer (this is NOT legal advice), but I know my legal rights, under Federal Law, I did NOT have to tell them. I can record a conversation as long as one of the parties is aware that it is being recorded, meaning I knew it was being recorded and therefore they didn't have to know. Recording conversations when dealing with businesses makes it much less likely that their story can change later. Their employee tried to tell me it would not be admissible in court. Their employee is wrong and shouldn't be telling me inaccurate legal conclusions. Now that they fixed it 3 times, they think I am okay with the fact it will likely go bad a fourth time and then it won't be their problem anymore.
This time is a whole new ball game. This laptop belongs to a 6 year old child. This smiling face represents exactly why you should not buy a Toshiba laptop. If they treated his most precious possession as just another way to avoid doing the right thing, what are they going to do about you and your laptops?
We filed another BBB complaint (Complaint ID: 98635671) in regards to this laptop being a lemon. Jennifer Burnett (BBB.Support@tais.toshiba.com) is the one listed who handled this complaint, and has stated that they fixed the screen and therefore it's not their problem anymore. We had to choose a reason for the complaint, I could only choose one reason, but it fell into ALL of the following categories:
- Guarantees or Warranty Issues
- Customer Service Issues
- Refund/Exchange Issues
- Product Issues
- Repair Issues
- Service Issues
See Toshiba PAID The Better Business Bureau money for a membership, which allows them to keep an A+ rating basically no matter how many complaint they get. The BBB was busted during an undercover investigation regarding their "PAY TO PLAY". Toshiba might have even seen the story and then rushed to pay their 'dues'. What ever happened to good old fashioned honesty, integrity, and reliability?
How many reasons do you need to NOT purchase a Toshiba brand computer? I can give you more than a dozen. First and foremost customer service. This is also an example of reasons not to piss off customers, because you never know who they are in real life, or who they know, because something simple can end up becoming a public relations nightmare.
The economy. They say a computer usually lasts 3 years for the average person or family. My first computer I bought when I moved to North Carolina, lasted 8 years. Nowadays companies like Toshiba are using such shitty parts in their laptops that the life of a computer these days only helps the computer companies. They all cut corners to shave costs and compete in a tough market. The computer that I owned which lasted 8 years was a COMPAQ, which just had the system board go bad after 8 years. Not a single other problem with it. I should have bought an IBM laptop made by a REAL AMERICAN company, instead of all of these piece of shit Toshiba laptops I own. No wonder Toyota started falling apart at the seams with eventual recalls and completely in denial about their product's quality as well.
I AM TYPING THIS ON THE TOSHIBA SATELLITE WITH SCREEN PROBLEMS THAT TOSHIBA REFUSED TO FIX THE THIRD TIME BECAUSE THE 30-DAY WARRANTY EXPIRED AFTER THEY "FIXED" IT. You need to update your LCD "FACT" sheet explaining how bad they suck. If I bought my own LCD Screen, I could have got a 5 year warranty.
Does anyone else find irony that in their LCD Fact document they included: Public Relations Contact MultiPath Communications International, Jan Johnson, (714) 633-4008, jan@multipathcom.com, or Carol Bardia, (949) 481-5867, carol@multipathcom.com.
Toshiba is notorious for their LCD screen problems and issues that continue to occur. The first piece of shit Toshiba laptop I have is a Toshiba Satellite L355-S7915 PART NO. PSLD8U-0U9033 had the LCD screen display fail multiple times. Let me also note, that they sent me the laptop back without calling or fixing anything, so I had to send it back again.
Jennifer Burnett, from Toshiba of America Information Systems (TAIS) contacted me, and told me they were not fixing it the last time because I only had a one month warranty on the final LCD screen they just put in and something like 15 or 20 extra days had passed. The point being they wanted out of fixing it again or replacing it. I sincerely doubt they put a new screen in, they probably just used whatever one they had lying around from another broken laptop.
I filed a complaint with the BBB against Toshiba prior to researching about any computer lemon laws taking into effect and them refusing to fix the laptop. Let’s take a look at a real American Company that produces computers and laptops as well. IBM. IBM is the pioneer of computer success in America, who has decades of success building top of the line equipment, but has had to keep prices down because of these cheap ass Toshiba laptops that everyone is buying at Wal-mart and online because they are exactly that, cheaper.
The laptops fall apart in no time and then Toshiba doesn't want to take responsibility for making some of the worst laptops on the planet. I guess nobody at Toshiba cares since they are making millions of dollars off of hardworking American's stupidity and preying on our mentality that 'cheaper is better'. I graduated ahead of the class in computer school. I also am not an average American, I believe that you GET WHAT YOU PAY FOR.
Coming from someone who has owned many computers over the last two decades, if you want a laptop that is going to fall apart... go right ahead and purchase a Toshiba, you can regret it later.
"ONLY A CHEAPSKATE WOULD BUY A TOSHIBA. I LEARNED MY LESSON. " -Anonymous American
"BUY QUALITY" AND KNOW ITS NOT A CHEAP KNOCK OFF.
Higher quality made products are no longer as valuable because people end up buying a cheap laptop that falls apart in a year because they 'THINK" they are saving money. In the long run a laptop that costs double, but uses higher quality components usually will last much longer.
This Toshiba Satellite L355-S7915 PART NO. PSLD8U-0U9033 had the RMA No was TB-0010009. It was quote "FIXED" and then sent back to us as well. The same problem is happening again to that screen. My son's PRODUCT No. PLL3AU-00G00C. now has had a bad screen three times. I have had two Toshiba laptops now, with SIX BAD LCD SCREENS in them. Isn't it time to ADMIT Ms. Jennifer Burnett, that your FUCKING TOSHIBA LCD SCREENS SUCK??? You seem to have cut quality to save money, and it is at the expense of customer satisfaction.
"they have abused too many of us-very very aware of toshibas lack of integrity and accountability.." Rebecca!!
Did you know that I offered and honored a Lifetime Warranty on every single fence I built, because our customers knew that we backed up our QUALITY WORK no IFs, ANDs, or BUTs about it. I cannot say the same for Toshiba's JUNK warranties.